Booking & Reservations
How do I book a hotel on Arabian Eagle?
Search for your destination and dates on the homepage, choose a hotel and room from the results, review the price and cancellation policy, then complete payment. You'll receive a confirmation by email once the booking is confirmed with the hotel.
Do I need an account to book?
You can search and view hotels without an account, but you'll need to sign up or log in to complete a booking so we can send your confirmation and let you manage it afterwards.
Can I book a hotel for someone else?
Yes. Enter the guest's name during checkout instead of your own. The booking confirmation and any hotel communication will use the guest details you provide.
Will I get a confirmation after booking?
Yes, a confirmation is sent to the email address you provide immediately after payment is successful and the supplier confirms the reservation.
Payments
What payment methods does Arabian Eagle accept?
We accept major credit and debit cards including Visa, Mastercard, American Express, and Mada, as well as Apple Pay where available.
Are the prices shown inclusive of tax?
For visitors booking in Saudi Riyal, displayed prices include the applicable 15% VAT unless stated otherwise on the hotel page. Any additional taxes or fees charged directly by the hotel at check-in will be shown before you pay.
Is it safe to pay on Arabian Eagle?
Yes. Payments are processed over an encrypted HTTPS connection through licensed payment providers, and we do not store your full card details on our servers.
Why was my payment declined?
This is usually caused by the card issuer's fraud checks, insufficient funds, or incorrect card details. Try again with the correct details or a different card, or contact your bank. If the problem continues, contact us at support@ae.sa.com.
Cancellations & Refunds
How do I cancel a booking?
Go to your account's booking history, select the reservation, and choose Cancel. The cancellation terms shown at the time of booking determine whether the cancellation is free or subject to a fee.
Will I get a full refund if I cancel?
It depends on the rate you booked. Free-cancellation rates are refunded in full if cancelled before the deadline shown at booking; non-refundable rates are not eligible for a refund. Full details are covered in our Return & Exchange Policy.
How long does a refund take to arrive?
Approved refunds are returned to your original payment method and typically appear within 5-14 business days, depending on your bank or card issuer.
Can I change my check-in or check-out dates instead of cancelling?
Date changes depend on availability and the hotel's rules for your rate. Contact us at support@ae.sa.com or +966 12 6756 200 with your booking reference and we'll check what's possible.
Account & Support
I forgot my password. How do I reset it?
Select Login, then "Forgot password," and enter your email address. We'll send you a link to set a new password.
How do I contact Arabian Eagle support?
Email us at support@ae.sa.com or call +966 12 6756 200. You can also use the form on our Contact Us page.
How do I file a formal complaint?
Contact us first at support@ae.sa.com so we can try to resolve it directly. If you're not satisfied, you may also submit a complaint through the government Tawasul platform: https://tawasul.mci.gov.sa/.